We Do Not Carry Our Entire Catalog In Our Florida or New Jersey Locations
Some items ship directly from the manufacturer. Items in your order may ship from both Florida & New Jersey. If you are interested in seeing an item in person, please contact us ahead of time to confirm the item is in stock at your preferred location. We do not carry our entire catalog of 30,000+ items at either location.
Shipping
Standard delivery should be expected between 3-7 business days, on average - some items may be drop shipped directly from the manufacturer. In certain cases you should allow 1-3 business days for processing and shipping.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. For clarification please feel free to contact us.
Please also note that the shipping rates for many items we sell are weight & dimension based.
We reserve the right to ship via UPS or FedEx when USPS is chosen at check out. Although a customer may pick USPS as the shipping method, the package may ship UPS/FedEx. USPS will never be used if UPS/FedEx is chosen.
International Shipping
Holy Land Art Company, LLC is not responsible or accountable for any taxes, duties, tariffs, or fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed by the provider upon arrival of your package in country.
Each country has different laws and regulations regarding imports and tariffs. It is the customers responsibility to understand these rules and regulations, as well as the potential fees associated with said regulations. Shipping and freight costs do not include customs fees.
Merchandise imported into the United States must clear CBP and may be subject to the payment of duties and fees. If you are exempt, please include your Federal Employer Identification Number (FEIN) in the order comments section or by contacting us. This number is found on payroll documents. If you are not tax exempt you are responsible for the payment of all potential duties and fees - these charges are not included in the shipping costs. Items that ship free freight are also not exempt from customs fees, and the receiver is solely responsible for all costs.
Delivery
HLAC offers delivery services to customers in the Southeast Florida and the New York City Metro/Tri-State areas - if you are an existing customer that we currently provide complimentary delivery services for, or if you are interested in seeing if your location and time frame allows for delivery, please contact us at sales@holylandartcompany.com or 1-800-334-3621 and we will provide you with a coupon code to eliminate shipping costs.
There is no retail location in Westwood NJ, and therefore no public access. If you are in need of a product immediately, please call us at 1-800-334-3621. Typically, we are able to provide free same-or-next day delivery for customers in the NYC metro area.
Discount Policy
The dollar value of an ongoing promotion and discount can only be retroactively applied to orders within the 24 hours preceding the promotion. They will not be applied to any orders or any amounts older than 24 hours. Any application and refund amount is up to the discretion of Holy Land Art Company, and should they be applied, will take into consideration any initial discounts and promotions.
Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Customer is responsible for return shipping costs in all other circumstances (no longer wanted, ordered wrong size, etc.)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We cannot accept returns on custom or made-to-order items.